According to Porter and Lawler, Job Satisfaction is people’s affective or emotional response to their current job conditions. Job satisfaction gets converted to the desire to stay within an organization where job dissatisfaction increases the desire to leave the company. It can also be used as an indicator of Organizational Citizenship, absenteeism and turnover.
There major factors which affect job satisfaction are
Growth opportunity inside the organization
Compensation and Benefits
Stress and work-life balance
Work standards and work culture
Fair rewards and recognition
Personality of the worker
Supervision and organization management
Age and priority
Job satisfaction leads to numerous benefits to an organization
Retention of the existing talent
Motivation of the employees
Better working environment
Saving of cost to hire new employees
Job satisfaction leads to ethical behavior
Organization becomes attractive to talent across the industry
Leads to better customer satisfaction
Job Satisfaction and Customer Satisfaction are internally related with each other as satisfied workers provide better customer satisfaction.
Satisfied employees increase customer satisfaction because of the following reasons
They are more friendly, upbeat, and responsive.
They are less likely to turnover, which helps build long-term customer relationships.