• Job Satisfaction

    According to Porter and Lawler, Job Satisfaction is people’s affective or emotional response to their current job conditions. Job satisfaction gets converted to the desire to stay within an organization where job dissatisfaction increases the desire to leave the company. It can also be used as an indicator of Organizational Citizenship, absenteeism and turnover.

    There major factors which affect job satisfaction are

    • Growth opportunity inside the organization
    • Learning opportunity
    • Compensation and Benefits
    • Stress and work-life balance
    • Leadership building
    • Employee policies
    • Work standards and work culture
    • Fair rewards and recognition
    • Adequate authority
    • Personality of the worker
    • Supervision and organization management
    • Age and priority

    Job satisfaction leads to numerous benefits to an organization

    • Retention of the existing talent
    • Motivation of the employees
    • Better working environment
    • Improves productivity
    • Saving of cost to hire new employees
    • Job satisfaction leads to ethical behavior
    • Organization becomes attractive to talent across the industry
    • Leads to better customer satisfaction

    Job Satisfaction and Customer Satisfaction are internally related with each other as satisfied workers provide better customer satisfaction.

    Satisfied employees increase customer satisfaction because of the following reasons

    • They are more friendly, upbeat, and responsive.
    • They are less likely to turnover, which helps build long-term customer relationships.
    • They are experienced
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